Refund Policy

Post-Ticketing Fees

 

 

 

Description of Fees & Taxes

Applicable to

Code

Price

Travel Facilities Tax

This tax is applicable to specific flights routed to or from Alaska or Hawaii.

U.S. Domestic and International

US

$8.40

U.S. Federal Segment Fee

This tax is applicable to flights per segment routed within the United States.

U.S. Domestic and International

ZP

$3.90

U.S. Excise Tax

This tax is a small percentage of flight that is applicable to all flights routed within the United States. Also applicable to flights within the Canada/Mexico 225-mile buffer zones.

U.S. Domestic and International

US

7.50%

Passenger Facility Charge (PFC)

This facility charge is a variable fee applicable on per itinerary for improvement of passenger facility at the airport.

U.S. Domestic and International

XF

up to $18

U.S. Passenger Civil Aviation Security Fee

This is a security fee about $5.10 per one way based on the total number of passengers boarding the flight.

U.S. Domestic and International

AY

$10.20

U.S. International Transportation Tax

This tax is applicable to all flights routed to and from the United States, U.S Virgin Islands or Puerto Rico.

International

US

$18.30

U.S. Animal and Plant Health Inspection Service Fee

Applies to all flights originating abroad, except Canada, and landing in the United States, Puerto Rico, or the U.S. Virgin Islands.

International

XA

$3.96

U.S. Immigration and Naturalization Fee

International

XY

$7.00

Applies to international arrivals to the United States, Puerto Rico, or the U.S. Virgin Islands.

 

 

 

U.S. Customs User Fee

This fee is applicable to all international flights routed outside the customs territory.

International

YC

$5.65

International Taxes and Government or Airport-imposed fees

This fee is applicable to cover the cost of inspection fees, security fees and various other taxes levied according to international norms.

International

Varies

up to $349*

Our Service Fees ‡

Online Air Transaction Services Fees
Depending on the cabin type, trip type and certain other factors, a service fee of up to $100 is charged per person for all passenger types**

U.S. Domestic and International

Fees

$0.00 to $100.00*

 

              Disclaimers:

              Approximate amount

              Passenger types = Adult, child, senior, infant, student, military.

  • All transaction service fees are non-refundable and are subject to change without notice.
  • Government imposed taxes and fees are subject to change without prior notice.
  • Service fees will be converted in to your local currency.
  • Trips where you visit multiple cities and return home/city of origin from the city you visited last - Up to $100 chargeable per passenger as service fee irrespective of the passenger type ticket.
  • Multi airline trips / Cities with staggering rate of frauds - Up to $50 chargeable per passenger as service fee irrespective of the passenger type ticket.
  • For certain airlines, a service fee of up to $40 per passenger can be charged.
  • Nearby Airport & Alternative Date - Up to $50 chargeable per passenger as service fee.
  • Fusion Fares - Up to $100 chargeable per passenger as service fee.
  • Service fees on bookings made through customer care center - For bookings made through customer care center including round-the-world as well as complex multi-stop itineraries, the service fee chargeable may be higher than the one applicable when the bookings are made online. This service fee is between $10 and $200. Senior citizens are charged up to only $100. Premium package benefits are included in Contact Center bookings.

NOTE

All services fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES OR VARIANCE IN THE FEES. Kindly review the total final price carefully.

 

 

 

Post-Ticketing Service Fees

 

 

 

 

Applies To

For

Cancellation & Refund (Within 4 hrs)

 

 

Agent Assisted Cancellation(1)

Cancellation & Refund requested within 4 hours of booking

Flat $25

 

 

 

 

 

 

 

 

Applies To

For

Cancellation & Refund (Within 4-24 hrs)

 

 

Agent Assisted Cancellation(1)

Cancellation & Refund requested within 4-24 hours of booking

Ticket Cost $300: $25
Ticket Cost $301 - $400: $35
Ticket Cost $401 - $500: $50
Ticket Cost $501 - $750: $75
Ticket Cost above $750: 10% of Gross Ticket Amount

 

 

 

 

 

 

 

 

Applies To

For

Cancellation (beyond 24 hrs)

 

 

Agent Assisted Cancellation w/Future Credit(1)

Cancellation & Refunds (beyond 24 hrs)

Air - Economy

Air - Business/First

 

 

Domestic

International

Domestic

International

 

 

$40

$40

$75

$100

 

 

 

 

Applies To

For

Refund (beyond 24 hrs)

 

 

Agent Assisted Cancellation w/Refund(2)

Cancellation & Refunds (beyond 24 hrs)

Air - Economy

Air - Business/First

 

 

Domestic

International

Domestic

International

 

 

$100

$200

$200

$200

 

 

Changes to Existing Tickets (exchange)

 

 

 

 

 

 

Agent Assisted Changes

Air - Economy

Air - Business/First

 

 

Domestic

International

Domestic

International

 

 

Within 10 days of new travel date(1)

$125

$200

$200

$200

 

 

 

 

Beyond 10 days of new travel date(2)

$75

$175

$175

$175

 

 

 

 

Special Services

 

 

 

 

 

 

Agent Assisted Waivers

Air - Economy

Air - Business/First

 

 

Domestic

International

Domestic

International

 

 

$50

$75

$100

$150

 

 

 

 

Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons

 

 

 

 

Death/Bereavement

Duplicate booking

Medical

Name Change

 

 

Name Correction

No Show

Routing Changes

UNMR

 

 

Visa Issues

Denied Boarding

     
          

 

 

Other Terms & Conditions

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

  • All our post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.
  • Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
  • Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
  • Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
  • Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.